SOLUTIONS

cutting-edge contact center solution powered by generative AI

eNCALL is a comprehensive contact center solution powered by generative AI. It serves as an advanced multimedia contact center platform designed to provide a seamless and versatile customer experience. eNCALL provides SIP compatibility for global coverage, and web widgets and website plug-ins for enhanced customer engagement.

Key Features Of eNCALL

eNCALL supports an open architecture, allowing flexibility in the use of the customer’s preferred system for servers.

The solution offers IP-centric features, including IVR (Interactive Voice Response), ACD (Automatic Call Distribution), and various applications.

 eNCALL provides powerful and user-friendly graphical user interface (GUI) tools for efficient campaign management, call flow scripting, agent screen configuration, and generating comprehensive reports.

Customers can reach your contact center through multiple channels, including voice, video, SMS, email, web chat, and fax.

After an interaction with an agent, customers can receive immediate transaction confirmations via SMS, email, or fax.

Customers have the convenience of making payment transactions using credit and debit cards.

An advanced signaling interface optimizes and reduces overall investment, reducing E1 requirements by 30%.

Customers can initiate web call-back requests or schedule calls at their convenience.

Specific call treatments are available for VIP and premium customers.

eNCALL offers a reduced TCO, and its open architecture-based solution safeguards your investment

An option for decentralized architecture is available to enhance efficiency.

 eNCALL allows easy expansion as per your needs with minimal expansion costs. 

Product Offering

Interactive Voice Response

eNCALL’s IVR system is feature-rich and versatile.

automatic call distributor

eNCALL’s ACD (Automatic Call Distribution) system comes equipped with the following features

Multimedia Agent Desktop

eNCALL’s multimedia agent desktop ensures seamless customer interactions.

Softphone

The eNCALL softphone offers advanced features for efficient communication.

Dialer

eNCALL’s dialer comes equipped with a range of features for optimized outbound communication.

Voice Logger

eNCALL’s voice logger ensures call recording and quality assurance.

comprehensive monitoring, reporting, and database management

  • Application status monitoring
  • Database monitoring
  • SMS and email alerts
  • Audio/visual alarms
  • Wallboard integration
  • SNMP (Simple Network Management Protocol)
  • IVR reports, including service-wise reports and IVR summaries.
  • ACD reports, covering queue/skill-wise and abandoned calls.
  • Agent reports, including skill-wise, agent performance, skill/agent-wise, and disposition reports.
  • Campaign summary and progress reports
  • Agent performance analysis
  • Dialer efficiency reports
  • Detailed dialer reports, agent manual reports, and KPI (Key Performance Indicator) tracking
  • Automatic failover for high availability.
  • Active and standby modes for data redundancy.
  • IP-centric web service for secured CRM (Customer Relationship Management) access through various methods, including web services, ODBC (Open Database Connectivity), stored procedures, sockets, HTTP/HTTPS, SOAP/XML, and more.

Want to learn more?

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