.NET Developer / .NET Production Support

Location : Cleveland, OH

Job Type : Full Time

Job ID : 102033

Location: Cleveland, OH (2 Days/ Week Onsite)

Duration: 12-18 Months

2 Roles (Senior Role & Jr-Mid level)

ASP.NET framework v3.5 and up, VB.NET, SQL, SQL Server database, PL-SQL, Service Now, Microsoft VSTS, Agile Scrum

Experience Required:

  • Must have good command on ASP, MS Visual Studio, ASP.Net, ADO.Net, VB.Net, VSTS
  • Must have experience in developing .Net code, PL-SQL scripts and macros per the business requirements
  • Must have experience working in a production support environment for L1, L1.5, L2 support of .Net SQL server based applications
  • Must have experience in incident management adhering to defined SLAs
  • Must have experience in running, monitoring and resolving periodic batch jobs
  • Must have experience working in Agile Scrum Delivery and DevOps model
  • Must have good communication skills
  • Good to have domain knowledge on commercial insurance, specialty insurance, workers compensation insurance, disability benefits law
  • Good to have experience working in an Onshore / Offshore delivery model
  • Microsoft Certified Developer Certifications will be an added advantage

Roles & Responsibilities:

  • L1, L1.5, L2 support of .Net based applications adhering to predefined SLAs
  • Incident management through broad ITIL processes adherence
  • Service restoration and resolution
  • Understand existing System design and its components and make recommendations towards the development of new code or reuse of existing code.
  • Analyze business requirements, design, implement and integrate components of upstream and downstream applications
  • Develop design documentation artifacts
  • Experience working with MS SQL, MS Access database and Sybase Database
  • Log defects in ALM tool/Service Now/MS-VSTS and track defects
  • Provide daily/weekly status reports to lead
  • Excellent analytical and debugging skills
  • Ability to recognize trends and recommend problem resolution for commonly occurring incidents
  • Fair understanding of impact of SLA misses and penalties
  • Ability to take a task to closure through research, collaboration and seeking help when required
  • Ability to work in a cross-functional team
  • Quick learner

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