Location: Cleveland, OH (2 Days/ Week Onsite)
Duration: 12-18 Months
2 Roles (Senior Role & Jr-Mid level)
ASP.NET framework v3.5 and up, VB.NET, SQL, SQL Server database, PL-SQL, Service Now, Microsoft VSTS, Agile Scrum
Experience Required:
- Must have good command on ASP, MS Visual Studio, ASP.Net, ADO.Net, VB.Net, VSTS
- Must have experience in developing .Net code, PL-SQL scripts and macros per the business requirements
- Must have experience working in a production support environment for L1, L1.5, L2 support of .Net SQL server based applications
- Must have experience in incident management adhering to defined SLAs
- Must have experience in running, monitoring and resolving periodic batch jobs
- Must have experience working in Agile Scrum Delivery and DevOps model
- Must have good communication skills
- Good to have domain knowledge on commercial insurance, specialty insurance, workers compensation insurance, disability benefits law
- Good to have experience working in an Onshore / Offshore delivery model
- Microsoft Certified Developer Certifications will be an added advantage
Roles & Responsibilities:
- L1, L1.5, L2 support of .Net based applications adhering to predefined SLAs
- Incident management through broad ITIL processes adherence
- Service restoration and resolution
- Understand existing System design and its components and make recommendations towards the development of new code or reuse of existing code.
- Analyze business requirements, design, implement and integrate components of upstream and downstream applications
- Develop design documentation artifacts
- Experience working with MS SQL, MS Access database and Sybase Database
- Log defects in ALM tool/Service Now/MS-VSTS and track defects
- Provide daily/weekly status reports to lead
- Excellent analytical and debugging skills
- Ability to recognize trends and recommend problem resolution for commonly occurring incidents
- Fair understanding of impact of SLA misses and penalties
- Ability to take a task to closure through research, collaboration and seeking help when required
- Ability to work in a cross-functional team
- Quick learner
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