Production Support Engagement

Location : Providence, Rhode Island

Job Type : Full time OR Contract W2

Job ID : 10121

Job Description for Production Support Engagement:

  • 18+ years of IT industry experience.
  • Led and managed Data and ETL programs/projects and BFS industry.
  • Managed large production support engagement program of team size at least 120 members in onshore/offshore model.
  • Must have managed production support for Data related applications running AWS cloud platform.
  • Handling managed services contract in fixed price model without overrun.
  • Meeting SLA’s (Service Level Agreements) for the deliverables, production issues and downtime.
  • Effectively managing and handling of major incidents in production.
  • Derive towards process improvements and automation with showing reduction in manual tasks.
  • Meeting KPI’s and KRI’s as per the contract.
  • Stakeholder engagement and customer satisfaction.

If interested please reach out to Lavanya for more information.

Email ID: lavanya@nam-it.com

Ph: +1 (732) 993-7987

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