Job Description for Production Support Engagement:
- 18+ years of IT industry experience.
- Led and managed Data and ETL programs/projects and BFS industry.
- Managed large production support engagement program of team size at least 120 members in onshore/offshore model.
- Must have managed production support for Data related applications running AWS cloud platform.
- Handling managed services contract in fixed price model without overrun.
- Meeting SLA’s (Service Level Agreements) for the deliverables, production issues and downtime.
- Effectively managing and handling of major incidents in production.
- Derive towards process improvements and automation with showing reduction in manual tasks.
- Meeting KPI’s and KRI’s as per the contract.
- Stakeholder engagement and customer satisfaction.
If interested please reach out to Lavanya for more information.
Email ID: firstname.lastname@example.org
Ph: +1 (732) 993-7987
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